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Training

Using data at 600mph - a fighter pilot's story

mission-excellence-using-data-at-600mph
Performance
Delivery
Training
Leadership
Technology in the 21st century means that the use of data for decision-making, which in business, used to be the preserve of finance and possibly marketing, is now a critical tool in areas previously seen as more qualitative, such...

Mourinho and Man Utd: A Marriage Made In Convenience?

mission-excellence-mourinho-and-manchester-united
Culture
Motivation
Delivery
Leadership
Training
Performance
I can’t claim to be the world’s biggest football fan but I can’t help returning to it in blogs, since it provides such a rich seam of lessons for teams and organisations, generally in how not to do things. Manchester United (Man Utd), a club with a...

The Disaggregation of Service

Leadership
Motivation
Delivery
Training
I recently moved house and noted the action of the removals company in pricing the job both net of VAT (for a private residential customer) and asking for an additional fee in order to accept payment by credit card (it was a sum which was hardly...

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