Training

Technology in the 21st century means that the use of data for decision-making, which in business, used to be the preserve of finance and possibly marketing, is now a critical tool in areas previously seen as more qualitative, such...

I can’t claim to be the world’s biggest football fan but I can’t help returning to it in blogs, since it provides such a rich seam of lessons for teams and organisations, generally in how not to do things. Manchester United (Man Utd), a club with a...

I recently moved house and noted the action of the removals company in pricing the job both net of VAT (for a private residential customer) and asking for an additional fee in order to accept payment by credit card (it was a sum which was hardly...