Building and Leading High-Reliability Organisations
In high-reliability organisations (HRO) your managers face dual challenges. They not only need the core leadership skills to build high-performance teams, they also need to manage the human, financial and reputational risks particular to safety-critical environments. The HRO programme will enable your managers to:
- Build and lead a culture of safety
- Manage the consequences of incidents
- Recognise and address the tension between operations, safety and finance
Building and Leading HROs is a development programme for your senior risk and safety mangers and for line managers in high-risk environments.
Normally delivered over 2 days blended with online materials, the programme focuses on the impact of leadership on a risk or safety culture. Key elements which may be included are:
- The impact of leaders' actions and behaviour in building a culture of safety
- Decision-making in ambiguous environments with conflicting priorities
- How to build resilience through empowerment of front-line operators
- Scenario and contingency planning using war-gaming techniques
- How to build an organisation that learns from experience
The exact content and format can be tailored to your organisation's needs.
At the end of the programme your leaders will:
- Know how to influence a safety culture through their actions and behaviours
- Have insights into better decision-making in ambiguous situations
- Understand how empowerment can increase organisational resilience
- Have tools to support contingency planning for the low probability events
- Be able to accelerate organisational learning from experience
Organisations that recognised the crossover of our experience as operators in high risk environments have asked us to run programmes for their leaders. We've worked across sectors including:
- Oil and Gas (Europe and Canada)
- LNG Storage
as well as at industry and academic forums including the Chartered Institute of Ergonomics and Human Factors.
The resources below are regularly updated. View all resources in our Insights section.
Leader of the Red Arrows - Safety CultureThe leader of the Red Arrows talks to Mission Excellence about safety culture and how the pilots are equipped to deal with operating in a very... Learn more »
Risk & Safety Management Overview
A Cultural Approach to Risk and Safety Management For a combination of ethical, operational and legal reasons, not to mention fallout from some high-profile events, risk and safety management are rising ever higher on the organisational agenda... learn more
Performance, Culture & Risk
Download a white paper by Justin Hughes, Mission Excellence Managing Director, on culture and risk management. learn more
Any leader who is striving to create a high performance team environment should read this gem of a book from cover to cover! It deserves to become the execution manual for any team or organisation that aims to achieve operational excellence.Costas Markides, Professor of Strategy and Entrepreneurship, Holder of the Robert Bauman Chair in Strategic Leadership, London Business School
Justin Hughes' experience as a fighter pilot is highly relevant to teams everywhere. In The Business of Excellence, he has offered a vivid, compelling and highly readable insight into building world-leading teams and organizations.Dr Catherine Raines, Chief Executive, UK Trade & Investment
A new, fresh and engaging perspective on leadership and the creation of high-performance organisations through the lens of somebody with first-hand experience ... the clarity and accessibility of the insights mark this book out as truly excellent.Sir David Walker, former Master of the Queen s Household
Justin Hughes is that rare breed of consultant and commentator who has been there and done it. Combine that with strong values and outstanding communication skills and you have someone worth listening to.David Bellamy, CEO, St James Place
In The Business of Excellence, Justin Hughes articulates a clear strategy for the pursuit of excellence coming from his many years of experience as a fighter pilot and entrepreneur. I am a big fan of learning from other environments and highly recommend it.Paddy Lowe, Executive Director, Mercedes Grand Prix
How can we help you?
We are here to provide you with more information, answer any questions you may have and create effective high-performance solutions for your organisation.
Phone: +44 (0)20 3143 4100