The Mission Excellence Blog

The Irony of Good Service

The comparison of a service experience (common theme for me, I know…) between that received from a global telecomms company and that from a local electrician recently led me to ponder on the use of technology in business. Experience #1: With the...

Posted on Dec 10, 2014


If in the widest sense, leadership is something to do with others choosing to follow you, then it seems self-evident to me that one quality which is almost a pre-requisite for leaders is authenticity – you have to stand for something, and your...

Posted on Oct 30, 2014

The Disaggregation of Service

I recently moved house and noted the action of the removals company in pricing the job both net of VAT (for a private residential customer) and asking for an additional fee in order to accept payment by credit card (it was a sum which was hardly...

Posted on Aug 15, 2014

We Need To Talk About Luis

Having committed to increase my blog rate, business as usual has put some pressure on that intent, however recent events in Brazil have fired me into action, in particular the curious case of the striker who bit in the game. For any readers who live...

Posted on Jul 4, 2014

How Long Would You Wait For Fish And Chips?

As part of my focused nutrition programme designed to support my cycling training, this weekend I followed Friday night’s take out curry with fish and chips on Saturday – the sacrifices we ‘athletes’ make… I didn’t rationalise it at the time but I...

Posted on Apr 28, 2014

World-Class (Bar) Basics

Whatever the local context and your personal taste in bars and pubs, defining a good experience is probably not going to be rocket science – drinks you enjoy (at an acceptable price), served quickly in an environment you like. The concept of ‘...

Posted on Apr 4, 2014

Cutting Through The Noise

Having started a blog with good intentions, I went down the route of many others, made a couple of posts and then allowed myself to be distracted by a thousand other issues – the theme of this post. However it is now my intention to post on a more...

Posted on Apr 1, 2014

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