The Mission Excellence Blog

The Folly of Recruiting, Training and Promoting A, and Hoping for B

(With acknowledgement and apologies to Steven Kerr for the ‘play’ on his original quote – see below) Some time ago, a senior executive in a brand name management consultancy lamented to me that what they needed was leaders, but what they had was...

Posted on May 20, 2013

Why Don’t People Just Do What You Told Them To?

The Problem Lots of organisations work out clever plans and strategies which will improve performance, safety and just about everything else. The organisation posts clear guidelines on acceptable standards, puts ‘values’ posters next to every water...

Posted on Mar 18, 2013

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