Leadership

I recently moved house and noted the action of the removals company in pricing the job both net of VAT (for a private residential customer) and asking for an additional fee in order to accept payment by credit card (it was a sum which was hardly...

(With acknowledgement and apologies to Steven Kerr for the ‘play’ on his original quote – see below) Some time ago, a senior executive in a brand name management consultancy lamented to me that what they needed was leaders, but what they had was...

The Problem Lots of organisations work out clever plans and strategies which will improve performance, safety and just about everything else. The organisation posts clear guidelines on acceptable standards, puts ‘values’ posters next to every water...